Author: Jacquie Leabeater

What happens to my Complaint?

Care Solutions is committed to managing your complaint in a timely, fair and confidential manner.
We will take immediate action to address and attempt to resolve your complaint in 20 working days.
We will contact you to advise you we have received your complaint to discuss your desired outcome and how your complaint will be processed.
We will schedule a time to meet with you and a support person if you wish.
We will keep you informed as to the progress of your complaint.

Care Solutions is committed to providing quality care options for children and young people, and supervised contact .

Our Mission;
To provide quality care to vulnerable children and young people.
Our Vision:
To provide a variety of care and support services to enhance the well-being of our most vulnerable in Aotearoa.
Our Values:
Human dignity and worth
Commitment to justice
Integrity
Accountability
Excellence
Accessibility

Contact Care Solutions
Unit 8 /1 Koru Street, Stoke 7021
Ph. 03 548 0888
E: admin@caresolutions.co.nz

Protecting your rights
Your right to complain

Care Solutions

Ph. 03 548 0888

Your Right to Complain

Care Solutions deals with complaints to promote and protect your rights in order to help us improve our services. If you are not happy with the service received or you think you have been treated unfairly then you have the right to make a complaint.
You will not be discriminated against or treated any differently as a result of your complaint.

Making a
Complaint… you can make a complaint to any Care Solutions employee at any time, in person, over the phone or in writing. We have a form you can use to assist you write your complaint. You can ask a support person to make the complaint on your behalf and also have this person with you during the process.

We encourage you to first try and raise your complaint with the person it involves . If you do not feel safe doing this then follow the steps below where applicable.
Your Carer / Contact Supervisor
_______________________
Ph.
Your Care Solutions Caseworker
_______________________
Ph.
The Manager Client Services
_______________________
Ph.
The Assistant Director
_______________________
Ph.
The Director
_______________________
Ph.

Another option
If you don’t want to discuss your complaint with anyone at Care Solutions you have the right to go to someone outside of the agency. In this case you may choose to contact the following :
Your CYF Caseworker ( if you have one)
_______________________________
A lawyer